Insourced Services to Support the Provision of Healthcare Services

The COVID-19 pandemic has exacerbated existing pressures on NHS waiting lists, with 5 million patients now waiting to start treatment. NHS trusts, CCG’s and their successors ICSs may be looking to insourcing models as a way of managing the backlog and bring down waiting times.

Insourcing models are one way of tackling the backlog while ensuring you can retain capacity planning in house. Insourcing is a term used to describe a range of medical and clinical services, which are deployed to utilise spare, out-of-hours capacity within a trust, in addition to the trust’s existing provisions, with the intention to bolster service outputs and improve efficiency. Such services are typically provided by medical or clinical providers who can provide the specialist capabilities required to deliver an end-to-end service, including clinical governance and oversight.

NHS Workforce Alliance framework for Insourced Services to support the Provision of Healthcare Services by the NHS and other public bodies (including clinical services) is free to access and offers you a short to medium term solution to secure extra clinical capacity and ensure patients can be seen within the trust.

The agreement includes the provision of clinical services to support you with meeting waiting time targets and easing pressure by utilising the services of providers on NHS premises, allowing you to retain capacity planning.

With the option for direct award and further competition, our insourcing framework offers you access to a broad range of services both adult and paediatric under the Light Touch Regime including:

  • Cardiology diagnostics
  • Diagnostic imaging
  • Endoscopy
  • Ear, Nose and Throat (ENT)
  • General Surgery
  • Gynaecology
  • Opthalmology
  • Orthopaedics
  • Physiotherapy
  • Urology


  • A cost-effective solution, with costs being either at or discounted from tariff
  • A compliant and competed process has been undertaken with providers able to meet the requirement
  • Ensure consistent standards with regard to the delivery of these services and compliance with NHS requirements
  • Cash releasing
  • Assist trusts in achieving better Key Performance Indicators (KPIs)
  • Ability to contract with providers to the market on bespoke terms and conditions which incorporate flow through as applicable from the NHS Standard Contract
  • Call off terms and conditions enhanced to incorporate the specific requirements when procuring a clinical service

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