When a supplier is appointed to an NHS Workforce Alliance framework, they are required to meet the obligations set out in the agreement. These include ensuring relevant policies and processes are in place to manage compliance of subcontractors, making all files available for inspection on the day of the audit and comply with remedial timelines.
TIAA Ltd are our delivery partners for the audit process, and they are responsible for notifying suppliers of their audit date, conducting onsite or desktop audit depending on government guidance and restrictions, informing suppliers of their result, and publishing the audit report.
Suppliers will be marked as pass, pass with conditions, or fail, with timescales for remedial action. NHS Workforce Alliance work with suppliers to identify issues highlighted at audit to ensure they are fully compliant and avoid any disruption to our customers. However, if a supplier demonstrates repeated failures and does not engage with remedial steps, they may be permanently removed from the framework.
If you have any questions relating to our audit process, please get in touch using our enquiries form.